Complete the Installation Planning Requirements

Supported Operating Systems

Confirm that the computer on which you installing Desigo CC meets all the required software requirements. This includes:

• Supported Operating System on the Setup type - Server, FEP, and Client:
• Microsoft Windows 10 64-bit (Professional, Ultimate, Enterprise – Classic UI)
• Microsoft Windows Server 2012 R2 64-bit or later
• Microsoft Windows Server 2016 64-bit
• Microsoft Windows Server 2019 64-bit

Information

NOTE:
Make sure that you keep your Windows OS version to the latest updated version. Otherwise, during installation error may appear when installing SQL Server. In that case you need to update Windows version to the latest and then manually install the required SQL version.

Install Desktop Experience Feature on Windows Server 2012 R2

On Windows Server 2012 R2, additionally, you need to install Desktop Experience.

1. Open Server manager by doing one of the following:

• On the Windows desktop, click Server Manager in the Windows taskbar.

• On the Windows Start screen, click Server Manager.

2. In the Manage menu, click Add Roles and Features.

• The Add Roles and Features Wizard dialog box displays.

3. On the Before you Begin page, verify that your destination server and network environment are prepared for the role and feature that you want to install. Then click Next and then click Next again.

4. Select Features.

5. Scroll down in the Features window, and expand User Interface and Infrastructure and select Desktop Experience.

6. In the window that opens, click Add Features.

7. Click Next.

8. Click Install.

• The Desktop Experience feature is successfully installed.

9. Click Close.

 

Virtualization and VM Software

Desigo CC supports several server virtualization environments and their redundancy options including transparent Network Virtualization. Terminal Server applications, Desktop-, Service- and Application Virtualization are not supported. The following key components of Desigo CC can be virtualized:

• Server
• Video Management Service
• Microsoft SQL Server
• Microsoft IIS Server
• FEP

Customer Support can provide information about additional VM environments that work with Desigo CC. Please contact your local distributor for specific VM environment application notes available to customers. For licensing, see Licensing in Virtual Environment.

Confirm that the Desigo CC management station has a supported VM software package installed. For installation see manufacturers' documentation.

WinCC OA running on VMWare, should follow certain hints to ensure the integrity and operation of Desigo CC .

• Desigo CC and WinCC OA must be properly shutdown before a Virtual Machine is stopped.
• An online backup (snapshot) of a Virtual Machine is not supported with running project and trusted licenses.
• A snapshot of a virtual machine cannot be restored with running project and trusted licenses.
• The clock of the virtual machine shall never make an unexpected jump (forward or backward) while WinCC OA is running.
• Workstation virtualization (that is, Windows-hosted VMs such as VMware workstation or player) is not supported.

Virtual Machine Software

The following VM software packages support a Desigo CC installation:

• VMware ESXi
• Stratus EverRun Enterprise
• Microsoft Hyper-V

Information

NOTE:
For UL/ULC-compliant systems, search for the specific Virtual Machine requirements in:
- Hardware Requirements for UL Norms Compliance
- Hardware Requirements for ULC Norms Compliance

 

PDF Viewer

An embedded PDF viewer is used inside the Desigo CC client application to display the reports or documents. However, to view the documents outside Desigo CC client, you must install any of the following tested compatible PDF viewers.

• PDF-XChange
• Adobe Reader
• Foxit
• CoolPDF

For instructions on installing and configuring Adobe Reader, see Adobe help or visit https://helpx.adobe.com/acrobat/kb/install-reader-dc-windows.html.

AutoCAD Files

Desigo CC imports AutoCAD files, to be used as floor plans or background drawings in Graphics. The AutoCAD import formats up to version 2017 are supported:

• DWG
• DXF

Microsoft Office

Desigo CC uses Excel formats (xls, csv) for various purposes in the system. For example, to import data point configuration, export values from Trends and Reports application, export OPC Server configuration, display Office documents in Document Viewer or as Link in Related Item, etc.

Desigo CC will still function without Microsoft Office. If you decide you want it, you can install it later.

Desigo CC was tested with the following MS Office versions along with the office editions, including Standard Editions, Small Business Editions, Professional Editions, and Enterprise Editions:

MS Office 365

MS Office 2016

MS Office 2013

MS Office 2010

MS Office 2007

• Free office version, openoffice/libraoffice

For instructions on installing and configuring Microsoft Office 2007 or later, see Microsoft Windows help or visit http://support.microsoft.com.

Supported Web Browser

For accessing and working with Web/Windows App and Flex clients, you must have a web browser installed. You can then browse and work with Web/Windows App and Flex clients by browsing the website or web application URL in one of the following supported browsers:

• Internet Explorer 11 or higher: Web/Windows App Clients
• Chrome (Version 69.0.3497 onwards): Windows App Client, Flex Client
• Firefox (Version 45.3.0): Windows App Client, Flex Client
• Safari: Flex Client

For Windows 10, Microsoft Edge is the default browser. However, for working with Web/Windows App clients, you must install Microsoft Internet Explorer 11.

Flex Client is tested on Microsoft Windows, macOS, iOS and Android operating systems.

Starting V5.0, the Web Client functionality is not enabled by default. You must enable it. For more information, see Setting up the Web Client.

For instructions on installing Microsoft Internet Explorer 11, visit the Microsoft Web site (http://www.microsoft.com).

Information

NOTE:
Microsoft recommends upgrading and staying up-to-date on the latest Internet Explorer browser version. Only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates.

Microsoft Windows Security Updates

It is recommended to install security updates and critical updates to ensure secure and stable operation of Desigo CC .

Microsoft divides the updates into different classifications. (See https://support.microsoft.com/en-us/help/824684/description-of-the-standard-terminology-that-is-used-to-describe-microsoft-software-updates).

This product supports a Microsoft Windows operating system. Microsoft is responsible for operating system updates. Therefore, please stay informed about operating system updates directly at the following pages:

• http://technet.microsoft.com/en-us/security
• http://technet.microsoft.com/en-us/security/bulletin

Use an offline Windows update tool if no Internet access is available.

Information

NOTE:
Execute the Windows updates before and after the installation.
Trying to install the server without Windows updates will most likely fail! Windows updates after the installation are very import for security reasons because with the installation process, Windows software and components are being installed (for example, SQL Server) and must be up to date with the latest patches!

Execute Windows Update Before Installation

Before installing, follow the recommendations listed below to avoid uncontrolled or unanticipated downtime caused by Windows updates on the server.

• Keep the Windows patches up-to-date.
• Do not set Windows updates to automatic mode. This allows for an orderly backup and shutdown.
• Make regular backups of the operating system and project, particularly before a change in the system or upgrades.
  You must secure project backups. If you are saving a project backup to a network location, ensure that the network is protected.

Execute Windows Update After Installation

Execute the Windows updates after the installation. This is very important for security reasons because with the installation process, Windows software and components are being installed (for example, SQL server) and must be up to date with the latest patches.

Use an offline Windows update tool if no internet access is available.

Hardware Requirements

Make sure the Desigo CC Server and FEP/Client computer meet the hardware requirements.

Hardware requirements for Desigo CC Server depend primarily on the number of system objects it shall manage (system size). Additionally, it also depends on the number and type of clients.

For more information, see 2 Part B: System Dimensioning Guidelines in the System Description document (A6V10415500 ).

NOTICE

UL/ULC Restrictions
Refer to Notice for Fire Norms Compliance in Management Platform for information about UL/ULC restrictions in the installation environment. More detailed information about the hardware requirement for UL/ULC-compliant fire systems is provided in the Norms Compliance pages of the specific fire subsystems.

Installation Folder

During the installation you must specify the location for the installation directory.

The default installation directory location [Installation Drive]:\[Installation Folder] for the installation. However, you can change it.

The installation path must not contain illegal characters or sequences, for example, #&, ~^, ~&, ~(, ~=, `^, `&, `(, !^, !&, ! These characters are not detected by the Installer and you will not be able to launch the SMC.

Disk Space

The Desigo CC Installer assists you in ensuring that there is enough disk space for the installation.

It calculates and displays the disk space required for the selected setup type installation on the selected drive and the temporary disk space required only for the time of installation (always calculated only for the system drive). The disk space information is calculated for the following three factors:

• Space on the system drive: This space is required by the software component on the system drive.
• Space for the TempDir: This is a temporary space required by the software component on the system drive during installation.
• Space for the InstallationDir: This space is required for the Installation directory to store the files and other resources related to installing Desigo CC on the server system, including the Brand, GMS and the Languages folder.

During installation of a selected setup type, the total disk space required by a software component is the sum of all values of these three fields.

The Installer calculates and displays the disk space (in MB) required for each selected language pack or extension along with its prerequisite. It also calculates the total disk space required for all selected language packs or extensions. The total disk space for all selected language packs or all selected extensions is added to the total disk space for the installation directory.

Information

NOTE:
Disk Space for Project Restore/Create Project from Template:
Ensure that there is enough free disk space available (at least double the size of the project to be upgraded) on the server for the project that you are about to create or restore from template on the selected drive.
For example, if a project requires 2 GB disk space, there should be a minimum 4 GB space available on the same drive. This is needed because, when you restore and upgrade a project, a temporary copy of the project is created on the same drive. If there is not enough free space, the restore/upgrade process fails and logs several error messages in the SMC.log file available at [Installation Drive]:\[Installation Folder]\GMSMainProject\log.

Configuring the Windows Defender Firewall Settings

You must complete these steps twice, once to add the TCP ports and again to add the UDP ports.

1. Click the Windows Start button.

2. In the Search field, enter Windows Defender Firewall.

3. In the Windows Defender Firewall with Advanced Security dialog box, click Inbound Rules.

4. From the Actions pane, click New Rule.

• The New Inbound Rule Wizard displays.

5. From Rule Type, select Port, and then click Next.

6. From Protocol and Ports, select TCP.

7. In the Specific local ports field, type all the TCP ports required for the server, and then click Next.

• You can specify multiple port numbers, separated by commas (for example, 80, 443, 161, 162, 1433, 1434, 1454, 4777, 8888, 8000, etc.), or you can include a range of port numbers by separating the two values with a hyphen (-).

8. From Action, select Allow the connection, and then click Next.

9. From Profile, select Domain and Private, and then click Next.

10. In the Name field, type the name for this rule. (For example, GMS TCP Ports.)

11. (Optional) Type additional information in the Description field.

12. Click Finish.

13. Repeat steps 7 to 13 for all UDP ports, replacing TCP with UDP.

Information

NOTE:
You do not need to read this topic if you have a UL Listed Comark management station, as the firewall settings are a part of the default configuration.

Firewall Software

Desigo CC Server, FEP, and Installed Clients are compatible with the following firewalls:

Professional Firewalls (HW)

• Norton™ Security (©1995-2015 Symantec Corporation)
• Dell SonicWALL security (© 2015 SonicWALL L.L.C.)
• Check Point Next Generation Firewalls (©2015 Check Point Software Technologies Ltd.)
• Cisco PIX Firewall Software

Workstation Firewalls (Personal Firewalls)

• Comodo Firewall (© 2015. Comodo Group, Inc.)
• Kaspersky TOTAL Security (© 1997-2017Kaspersky Lab)
• Bitdefender® Total Security (Copyright © 1997-2017 Bitdefender)
• McAfee End Point Security (© 2017 McAfee, Inc.)
• ZoneAlarm (ZoneAlarm® 2015 Extreme Security)

Configuring Virus Scanners

Perform these steps if the system where Desigo CC is installed uses virus protection software. Virus scanners can dramatically decrease system performance.

To prevent this from occurring on your Desigo CC work station, make sure you complete this procedure.