APOGEE Troubleshooting

This section provides solutions to the problems you are most likely to encounter using Cross Trunk.

PPCL Issues

For issues that are related to PPCL statements and commands, check the following table for possible solutions.

Symptom	Investigation Steps	Possible Solutions
Referenced point not found	Is the point underlined?	If the point is not underlined in the PPCL, the point is either misspelled, is a BACnet point, or does not exist.
Unresolved lines in the PPCL program	Is the PPCL Editor up-to-date?	Press the Refresh button to update the PPCL Editor.
	Are there any spelling errors?	If you have more than one point referenced on a line, make sure all local points are correctly spelled. Dragging-and-dropping can reduce spelling errors.
	Is it a BACnet point? If so, is the name qualified enough to be uniquely located?	BACnet points must be unambiguously specified.
	Is the display between PPCL and panel consistent?	Telnet to panel with PPCL and verify that the panel and Desigo CC are online, READY, and the display between the two is consistent.
	Is there a problem with the point in System Browser?	Check the System Browser to see if unresolved points display without errors in the Contextual pane.
	Is there a problem with the point in the panel?	Telnet to the panel and check the status of the unresolved point.

Diagnostics and Tracing Issues

The following table lists the most common import errors and what you can do to remedy the problems.

Message

Situation

Do the following...

Invalid XML file format

The selected file is not a valid database file from the Desigo CC Export Tool.

Retry using a new file.

Import failed – Unable to create a new data point.
Abort, Continue, Continue All

The import did not recognize one of the objects to import.

If you do not know the reason for the missing object type, click Abort to stop the import procedure.

Alternatively, you can choose to Continue and skip the missing object or click Continue All to ignore the error.