Troubleshooting the SMC Startup on Windows Server Machines

Problem: The following message displays on launching SMC on Windows server machines.

Cause: The IE Enhanced Security Configuration is ON in Windows Server machines.

Solution 1: Add the about:internet Site to the Trusted Sites Zone

  1. In the Internet Explorer dialog box that displays, click Add.
  1. In the Trusted Sites dialog box that displays, click Add.
  1. Click Close.
  • The Internet Explorer dialog box closes.

 

Solution 2: Turn Off the IE Enhanced Security Configuration Property (IE ISC)

  1. Do one of the following:
  • On the Windows desktop, click Server Manager in the taskbar.
  • On the Windows Start screen, click Server Manager.
  1. In the Server Manager, select Local Server.
  1. In the Properties section, for the IE Enhanced Security Configuration property, select the toggle button On.
  • The Internet Explorer Enhanced Security Configuration dialog box displays.
  1. For Administrators and Users, set the IE ESC Off.
  1. Click OK.
  • The IE ESC property is turned off. Now, you can re-launch the SMC and work with it.

 

While Opening, AFW/SMC/WSI Gets Crashed

Problem: While opening, AFW/SMC/WSI gets crashed.

Cause: Two DLLs deployed by some third-party software, namely, libeay32.dll and ssleay32.dll in the [System Drive:]\Windows\System32 having lower version than the same dlls present in the [Installation Drive:]\[Company Name]\WinCC_OA\3.16\bin folder.

Solution1: Modify the system setting path by placing the WinCC OA path
([Installation Drive:]\[Company Name]\WinCC_OA\[WinCC OA Version Number e.g. 3.16]\bin\) to the beginning.

Solution 2: Delete the two dlls libeay32.dll and ssleay32.dll from the [System Drive:]\Windows\System32 folder.

Solution 3: Do the following steps:

  1. Verify if the two dlls two DLLs libeay32.dll and ssleay32.dll in [System Drive:]\Windows\System32 folder has the lower version than that of the dlls present in the [Installation Drive:]\[Company Name]\WinCC_OA\\[WinCC OA Version Number e.g. 3.16]\bin folder.
  2. If yes, then replace the two DLLs libeay32.dll and ssleay32.dll in the [System Drive:]\Windows\System32 folder with the same DLLs (but higher version) in the [Installation Drive:]\[Company Name]\WinCC_OA\\[WinCC OA Version Number e.g. 3.16]\bin folder.