Live Announcement Editor Tab

The Live Announcement Editor tab is available only for MNS license users.

In the System Browser, when you select Applications > Notification > Notification Templates, the Live Announcement Editor tab displays allowing you to configure live announcements using the following expanders along with the toolbar controls listed below:

Toolbar
Icon	Name	Description
	Save	Saves the live announcement template.
	Save As	Saves the live announcement template under a new name with the settings. NOTE: The Save As feature is disabled for Web and Windows App client.
	Delete	Deletes the selected live announcement template. NOTE: The Delete feature is disabled for Web and Windows App client.
	Import	Imports a live announcement template.
	Export	Exports a live announcement template.

General Settings

Displays the general settings of a live announcement template.

Description: Contains the name of the live announcement template entered at the time of new template creation. Optionally, an engineer can change this name.
Extended Description: Type in any additional information about the live announcement apart from the Description. For example, any specific instructions.
Source: Displays the telephone numbers which can be dialed for the callback. The engineer can choose from the two options available. One is the call logged-in operators’ phone and the other is call specific number.
NOTE: Some upstream PBXs do not interpret a leading “+” in a telephone number correctly. If the system does not reach phone numbers with a leading “+”, leave out the leading “+” or replace the “+” with the respective international phone number prefix (for example, 001 in the US, 0049 in Germany).
Revision Number: Select the revision number for the live announcement template.
Last Changed: Displays the date and time of the last change in the live announcement template.

Control Options

Displays Priority of a live announcement template.

The Control Options expander in the Live Announcement Editor tab is as shown in the following image:

Priority: Defines the priority of the live announcement template when launched. There are five priority categories: Low, Below Normal, Normal, Above Normal, and High.
Enable escalation: Select the check box to enable escalation configuration.
Escalation rule: Allows you to:

Select the operator like less than <, greater than >, and so on from the drop-down list.
Enter the value.
Select the percentage % or exact value indicator # from the drop-down list.
Select the condition for escalation, for example, Delivery fails from the drop-down list.
For example, if you want to escalate a message if the message delivery fails for more than five recipient users:
The operator to be selected for the above case must be greater than >.
The value to be selected must be 5.
The exact value indicator # must be selected from the drop-down list.
The condition to be selected must be Delivery fails.

Notification template: For live announcement templates that are part of an incident template, allows users to choose a targeted notification template from the drop-down list. Alternatively, users can drag a stand-alone notification template from the System Browser hierarchy to configure the targeted notification template.
NOTE: Notification templates cannot be dragged for escalation in Web and Windows App clients. For Web and Windows App clients, users need to select a targeted notification template from the drop-down list.

Channel Selection

The Channel Selection expander allows you to select a subset of delivery methods and device types for sending a live announcement.

	Name	Description
1	NA	Allows you to select/de-select all the Device Types.
2	Device Type	Displays the configured device types.
3	NA	Allows you to select / clear all the Device Types that support live announcements.
4	Live announcement	Displays whether the corresponding device supports live announcements. A check box is displayed if the device is capable of live announcements.

Recipients

The Recipients expander in the Message Editor or Live Announcement Editor tab is as shown in the following image:

	Name	Description
1	NA	Displays the list of the recipients added to the message template or live announcement template.
2	Type	Displays the icons of the recipient type for the available recipients.
3	Link to incident by reference(Available only for MNS license users)	When the check box is checked then recipients of notification template are associated to its incident template by reference. Any changes made in recipients of notification template is reflected in all its associated incident templates. If the check box is unchecked, then any changes in recipient of notification template are not reflected in its associated incident template. Link to incident template check box is editable only when message template does not have recipients, or it is not associated with any incident templates. By default, this check box is checked for new projects.
4	Filter recipients	Filters the recipients as per their categories (for example, Users, Devices, Locations, and Groups)
5	Name	Indicates the name of the recipient.
6	Mandatory	Select this check box to make the recipient a mandatory recipient of the message or live announcement that cannot be unselected during a message or live announcement launch.
7	Search	Search for a particular recipient from the list of added recipients for the message or live announcement.
8	Active(Available only for Reno Plus and MNS license users)	If this check box is checked, then only the recipient will be active and will receive message.
9	Contact List	Toggle between the contact list and configured recipients.
10	Search	Search for a particular recipient from the list of available recipients.
11	NA	Displays the list of the available recipients.
12	Remove	Removes a recipient from the message template or live announcement template.
13	Add	Adds a recipient to the message template or live announcement template.