Incident Template Workspace

Startup Parameters

• Starting mode: Allows you to specify whether the alarm-triggered incident is dispatched with or without operator intervention. By default, the starting mode is Auto.
• Delay: Allows you to specify the time-delay (in seconds) that the system can wait before sending the notifications of incident. It is available only for the starting mode: Auto. By default, delay is 0. Delay can be incremented in multiple of 30s.
• Multiple starting: Allows you to specify whether the incident is repeated if the same event source triggers it again. By default, the multiple starting value is No.
• Can be stopped: Allows you to specify whether the operator can cancel the alarm-triggered incident before delay time lapses.
• Stop on alarm ending: Allows you to specify whether the incident stops when the alarm has been fully handled (that is, when the event disappears from Event List). Default value is Yes.
• Points state: Allows you to specify for what point states the incident is triggered. Default value is All.

Time and Organization Mode

The Time and Organization Mode expander lets you specify one or more time-dependent conditions (date ranges, time intervals, days of the week, and so on) for triggering the incident template you are configuring.

Each condition occupies one row and at least one row must be true (OR logic between rows) to assert the time and organization mode trigger/filter:

• To add a new row, click New.
• To remove a row, select it and click Delete.

Within each row, you define what criteria will make that row true. All the criteria you specify on a row must be met for that row to be true (AND logic between columns):

• From date/To date
• Time
• Effective days
• Organization mode

From Date/To Date

Allows you to specify a date range by entering a start and end date. Selecting the Any check box disables date selection. If you set:

• From date = Any: then any date before the specified To date is valid.
• To date = Any: then any date after the specified From date is valid.
• Both From date and To date = Any: then any date is valid.

A date is considered valid only if the weekday it falls on is also selected in the Effective Days column. The system will not accept a row with From date later than To date.)

From date is automatically set to the current date in the following situations:
- When you select Monthly from the Recurrence drop-down list of Effective Days, and set any combination of values for this type of recurrence.
- When you select Weekly from the Recurrence drop-down list of Effective Days, and configure Every with a value greater than 1 (one week).

Time

To set a specific time of day, enter a value in Set Start Time and deselect Set End Time.

To set a time range, enter values for both Set Start Time and Set End Time.

Select Begin of day to set the start time to midnight (24-hour clock: 00:00:00;12-hour clock: 12:00:00AM). Set Start Time selection becomes unavailable.

Select End of day to set the end time to one second to midnight(24-hour clock: 23:59:59; 12-hour clock:11:59:59PM). Set End Time selection becomes unavailable.

To make any time of day valid, select both Begin of day and End of day.

The way the time displays (24-hour clock or 12-hour clock) depends on the language set for the user in the User Settings expander in the Users application.

Effective Days

Here you can specify Weekly or Monthly recurrence patterns. You can:

Specify individual days of the week, the entire week (All), work week from Monday to Friday (WW), or weekends (WE) Saturday and Sunday, and the recurrence of this pattern (for example, once a week or every two weeks, and so on).

Specify certain dates in the month (such as the first or the 14th day of the month) and the recurrence of this pattern (for example, the first day of the month every 3 months, or the last Monday of the month every 6 months).

An error message displays in case of invalid configuration with days or months not selected. The system will not accept a row with no effective days.

Organization Mode

Organization modes are labels that can be configured or dynamically toggled to reflect the operational status or schedule of the building control site.

You can use the different organization modes for triggering incident template. You can select from one of the following predefined organization modes:

• Day/Night
• Open/Closed
• On/Off
• Operational Status (in operation, in maintenance)
• Occupied/Unoccupied

You can also select multiple organization modes from the list (for example, Night and Unoccupied). In this case they will be combined with an OR logic (only one of them needs to be true, to make the Organization Mode column true).

If necessary, new organization modes can be created for specific needs or organization modes can be automated.

Trigger Rules

You must define one or more incident triggers for incident triggering to take place.

• Status changes: This drop-down list lets you define when the incident is triggered based on the event source status. In order for incident triggering to take place, at least one Status change must be defined. By default, the New Event Comes is selected.
• New Event Comes: When the event occurs (source goes off-normal) and appears in Event List.
• Event Source Back to Normal: When the event condition is resolved (source back to normal).
• Event Acknowledged: When the operator sends the acknowledge command.
• Event Reset: When the operator sends the reset command.
• Event Closed: When the operator closes the event.
• Enable: Indicates if the rule is enabled when the check box is selected
• System: Displays all the online systems which are connected in the Distribution Network environment. Ensure that you check the Distribution Connection type before selecting the system
• Scope: Displays all the available scopes in the current project.
  The incident is triggered only if the Event Source (the device that raised the event) is included in the specified scope. Setting the scope to All means that no filtering on scopes can be done To assign a scope, see Configuring a Scope Definition.
• Category: Filters the category of the Event and allows you to select an event category from the list. Select All if filtering by Event Category is not required. If an Event Category is set, then you must also define the filtering operator, such as Equal, Not Equal, and so on.
• Discipline: Filters the discipline of the Event Source and allows you to select a discipline from the list.
• Type: Filters the object type of the Event Source and allows you to select a discipline from the list.
• Event Cause: Enter the text representing the event cause. Filters the text representing the event cause.
• Present Value: Filters the value of the Event Source at the time of its generation.
• Subdiscipline: Filters the sub discipline of the Event Source and allows you to select a subdiscipline from the list.
• Subtype: Filters the sub object type of the Event Source and allows you to select a subtype from the list.
• Customer Text: Enter the text in addition to the text specified in event cause description.
• Add: Adds an incident Trigger rule.
• Remove: Removes an incident Trigger rule.

Message Optimization Parameters

This expander is available only for Reno Plus and Notification license users.

Provides a way to group the events raised in quick succession and triggers a consolidated message (summary incident) describing the event burst situation.
NOTE: Message optimization is applicable only to the New state of the events.

• Enable: Allows you to enable or disable message optimization parameters for an incident template.
• Burst time: Allows you to configure time window (in seconds) which will be considered when alarm shower occurs. Burst time can be incremented in multiple of 30s.
• Burst threshold: Allows you to configure number of incidents that can be triggered per burst time window in case of alarm shower.
• Burst text: Allows you to configure text content to be delivered in summary incident which is triggered due to alarm shower. Burst text will replace text content along with variables configured in message template.