Printers Troubleshooting

This section provides general troubleshooting information about printers.

Fault Event on Print Job in Queued Status

When more than five server printers are configured, it might happen that one of the print jobs is queued for more than 2 minutes, and then a Fault event is generated in Event List for the relevant printer.

To solve this issue, do the following:

  1. In System Browser, select Project > Management System > Servers > Main Server > [printer].
  1. In the Extended Operation tab, next to the JobTimeout property, enter an interval of time longer than 2 minutes, and click Write.
  • The print job will generate a Fault event only if the timeout interval is exceeded.